Refund policy
Last updated: July 18, 2026
This Return and Refund Policy explains when and how customers may return products purchased from Ethiopian Bible Shop. Ethiopian Bible Shop is operated by Rolf Beck E-Commerce. This policy applies to orders shipped to customers in the United States.
Return policy at a glance
- Return window: 90 calendar days from the date the order is delivered.
- Eligible reasons: We accept returns for both defective and non-defective products.
- Accepted condition: New products only, except where a product is defective, damaged, or incorrect.
- Return method: By mail after contacting our customer support team for return authorization and instructions.
- Exchanges: We do not accept exchanges.
- Voluntary returns: For a non-defective product returned because you changed your mind, ordered by mistake, or no longer want the item, the customer is responsible for arranging and paying for the return shipping label.
- Restocking fee: No restocking fee.
- Refund processing time: Approved refunds are processed by us within 5 business days after the returned item has been received and inspected.
1. Ninety-day return window
You may request a return within 90 calendar days after the date your order is delivered. To help us verify that your request is within the return window, please include your order number and the email address used for the purchase when you contact us.
A return request submitted after the 90-day return window may be declined unless mandatory law requires otherwise.
2. Returns we accept
We accept return requests for both defective and non-defective products.
Non-defective or voluntary returns
A voluntary return includes situations where the product is not defective but you changed your mind, ordered the wrong item, ordered by mistake, or no longer want the item. For these returns, the product must be new, unused, unmarked, unaltered, and returned with its original packaging and included materials where reasonably possible.
Defective, damaged, or incorrect products
If an item arrives defective, damaged, incomplete, or different from the item you ordered, contact us promptly and include your order number, a description of the issue, and clear photographs where appropriate. We will review the case and provide return or refund instructions. Do not purchase return postage for a defective, damaged, or incorrect item unless our support team asks you to do so. Any reimbursement of pre-approved return costs will be handled according to the instructions provided for the case.
3. Product condition
For a voluntary return, we accept new products only. “New” means the item has not been used, written in, marked, altered, washed, damaged, or otherwise put into a condition that prevents resale as new. The product should be returned with the original packaging, accessories, inserts, and any included physical materials where reasonably possible.
The new-condition requirement does not remove your rights when an item is defective, damaged, incomplete, or incorrect. We may ask for photographs or other reasonable information so that we can assess such a claim.
4. How to request a return
- Contact customer support at info@ethiopianbible.shop or call +49 1512 6563526.
- Provide your order number, the email address used for the order, the product you want to return, and the reason for the return.
- For a damaged, defective, incomplete, or incorrect item, include photographs where appropriate.
- Wait for our return authorization and mailing instructions before sending the product.
- Package the product securely and send it using the instructions provided by our support team.
Important: Do not send a return to our public business address unless our support team has expressly confirmed that address in the return instructions. Sending an unauthorized return or using an unconfirmed address may delay or prevent receipt and processing.
5. Return shipping costs and labels
For a voluntary return of a non-defective item, the customer is responsible for arranging and paying for the return shipping label. Original free outbound shipping does not create a refundable shipping charge.
We recommend using a tracked mailing service and keeping the receipt and tracking number until the return and refund are complete. We cannot confirm receipt of a package that cannot be traced and has not arrived at the authorized return location.
For a product reported as defective, damaged, incomplete, or incorrect, contact us before shipping it. We will provide case-specific instructions. Do not incur return postage costs that you expect us to cover unless those costs have been approved by us in advance.
6. No exchanges
We do not offer exchanges. If you want a different product, edition, or quantity, request a return for the eligible original item and place a separate new order. A new order is subject to the price, availability, payment, and shipping terms shown at the time it is placed.
7. No restocking fee
We do not charge a restocking fee for an eligible return. However, a voluntary return may be refused or its refund reduced where the returned product is used, marked, altered, incomplete, or damaged after delivery and therefore does not meet the new-condition requirement, to the extent permitted by applicable law.
8. Inspection and refund approval
After the authorized return arrives, we inspect the item and verify the order, return reason, condition, and included materials. We will notify you if the return is approved or if we need additional information.
If the return is not eligible, we will explain the reason. Please do not send products without authorization, because unauthorized packages may not be identifiable or processable.
9. Refund amount and payment method
An approved refund is sent to the original payment method used at checkout. We do not issue cash refunds, bank-transfer refunds, gift cards, or refunds to a different card or account unless required by the payment provider or applicable law.
For an eligible full return, the refund generally covers the amount paid for the returned product. Because standard outbound shipping for United States orders is free, there is normally no separately paid standard outbound shipping fee to refund. Customer-paid voluntary return postage is not refunded.
10. Refund processing time
Once the return has been received, inspected, and approved, we process the refund within 5 business days. A business day is Monday through Friday, excluding applicable public holidays.
After we submit the refund, your bank, card issuer, digital wallet, or payment provider may require additional time to post the credit to your account. That external posting time is outside our control. If more than 10 business days have passed since we confirmed that the refund was issued, contact us and your payment provider.
11. Cancellations and address changes
If you need to cancel an order or correct a shipping address, contact us as soon as possible. We will try to help, but cancellation or modification is not guaranteed once processing or shipment has started. If the order has already shipped, the return rules in this policy apply after delivery.
12. Refused, unclaimed, or incorrectly addressed shipments
Contact us if a parcel is refused, unclaimed, or returned because of an incomplete or incorrect address. Additional delivery charges or return costs caused by information supplied incorrectly at checkout may be deducted from a refund or charged before reshipment where permitted by law. We will explain any such amount before taking action.
13. Statutory rights
This policy does not limit any non-waivable consumer rights that apply to your purchase. Where mandatory law provides a remedy that is more favorable than this policy, the mandatory law controls.
Contact and support
Ethiopian Bible Shop
Operated by Rolf Beck E-Commerce
Feldbergstraße 17
65760 Eschborn
Germany
Email: info@ethiopianbible.shop
Phone: +49 1512 6563526
Customer support hours: Monday-Friday, 9:00 a.m.-5:00 p.m. Central European Time (CET/CEST)
For faster assistance, include your order number and the email address used at checkout.